Accessibility Statement

Souvzen is committed to making our digital experience accessible to everyone, including people with disabilities. This statement outlines our approach and where to reach us if you hit a barrier.

Our standard

We aim for Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Our store is continuously evolving, and we fix accessibility issues as we find them.

What we do

• Sufficient colour contrast between text and background.
• Alt text on product images.
• Keyboard navigation across buttons and links.
• Semantic heading structure (h1, h2, h3) for screen readers.
• ARIA labels on custom controls (cart, variant slider, wishlist).
• Plain-text version of every marketing email for customers reading text-only.

Known limits

• Some imported product descriptions may contain non-semantic HTML from the supplier. We clean these over time.
• Product videos, where present, are not yet captioned.

Help or feedback

If a page, product, or email is hard to use, please email us at [email protected] with "Accessibility" in the subject line and the page involved. We reply within 5 business days and will fix the issue within a reasonable timeframe.

Regulatory framework

This statement reflects Ontario's Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Integrated Accessibility Standards (O. Reg. 191/11).